Still not smoking got the same answer sold out. Waited several minutes and did not come back so went to Promotional Office they looked into the computer and gave me another room. Went down and the clerk was very rude, so I asked for the Supervisor, said he had just went to the cage. I called the desk from the hall phone to keep from going down and the clerk said we would have to come to the desk. Knocked on the door because I thought I heard someone in the room and sure enough a lady came to the door. Went up to the 4th floor with baggage no bell hop in sight and tried to get into the room. She had a room with 2 queens in non smoking so I took them. Really now, the parking lot was only half full and they were sold out! Told the clerk that I had called and given my credit card to hold my room, she said that it only held the room not the preferences. Clerk started searching computer and said that there was not any smoking rooms available was completely sold out. Got to the desk to check in like I have always done in the past. We were late and I did call and gave the credit card number to hold the room. Was told if not there by 6:00 PM to call and give credit card number to hold room. Called for reservations (comp) for 2 queen beds and smoking. But now my preferences are beginning to change. I use to love Hollywood, when friends or family was with me and wanted to go somewhere else I would say no and stay at Hollywood.
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